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Contact us

Get in touch.

If you or a family member are currently considering home or live-in care – or are making plans for the future – and require more information to help you make your decision, please get in touch. We can have an informal chat over the phone or you can book an appointment at either our Poole or Bournemouth office or we can arrange to visit you at a time that’s convenient for you.

For an initial enquiry, fill in our enquiry form and we’ll get back to you with an answer or to arrange an appointment.


Horizon Homecare
Horizon House
New Orchard
Poole BH15 1LY
Call 01202 737456
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Complaints Policy

Horizon Home Care welcomes comments and suggestions regarding our services and personnel from all our clients and their representatives, friends and relatives. Our objectives are to improve the quality of the Client’s experience and to ensure that all complaints and suggestions are promptly addressed.

If you wish to discuss a complaint please email any of the following managers:

Registered Manager

Kareen Rickman

Registered Manager
Deputy Manager

Hayley Hackett

Deputy Manager
Head of Care Roster Planning

Nicola Cox

Head of Care Roster Planning